Bespoke Portrait Painting - Handcrafted to Your Specifications

Framed Artworks For Shipping

DIY Framed Artworks For Shipping

Explanation: Frame Kit Included

How are the artworks packaged?

The works are packaged by Arabelart and follow a standardized packaging process.

Ships in a cardboard box

(artwork with stretched/framed) item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from Arabelart to your home.

Ships in a tube

(Canvas and Frame kit) item will arrive rolled in a dent-resistant tube. This method is especially safe for oversized works, and provides lower shipping costs as well. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.

How long does delivery take?

Air Express: Generally 5-10 natural days, delays may occur beyond our control

Processing time: 15 natural days to be hand-painted by professional artist. The work you ordered was created by the artist of the original painting.

Who takes care of the delivery?

Depending on the destination and the size of the work, we use delivery companies such as FedEx, DHL or TNT, or specialist art delivery companies.

Which countries do you deliver to?

We primarily deliver across US, covering all regions served by our trusted shipping partners. If you're located outside our main delivery zones, don't hesitate to contact us — we’ll do our best to find a suitable delivery solution for you!

How much does shipping cost?

Shipping costs are included in the price, regardless of destination.
Taxes are included in the product price.
Air Express: Free.

Is the delivery of the artwork insured?

Absolutely! Arabelart organizes and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

If I buy several artworks, will they be delivered at the same time?

They may be delivered at the same time (under normal circumstances).

Can I get artworks delivered to a different country or to a different person?

We will deliver to the address you gave on your order. Generally we set the delivery date with the person who will receive the work and whose name you gave. If it’s a surprise or a present, let us know!

Hassle-free returns and exchanges

Here at Arabelart we don't believe in 'good enough.' We want your buying experience to be exceptional, and that's what we aim to deliver with every order.

Refund Contact: service@arabelart.com

Price Guarantee: If it does not match the official website promotion, you can apply for a refund.

Shipping Damage: If it's damaged in transit, you can apply for a return or a partial refund.

Defective product: If the product is defective, you can pay for the shipping fee to exchange it for free

Return Address: Room 2203, No. 10 Hanxing East Road, Zhongcun Street,
Panyu District, Guangzhou, Guangdong, China 511495

Return Time limit: You have 7 natural days from receipt of the artwork in which to request a return and a further 14 natural days in which to fulfil it.

Refund Processing: Credit card 1-3 business days, PayPal 1-2 business days.

Art return policy for custom colors or sizes

Customized color or size art, no returns accepted after receiving the painting.

14-Day Return Guarantee

We offer a 14-day no-risk return guarantee on all orders. We’ll arrange the collection and return shipment of any artwork purchased from us.

Return Conditions:

* Return requests must be made within 14 days of delivery.

* The artwork must be in its original condition and packaging (or equivalent protective packaging).

* Please handle artworks carefully when unpacking to ensure eligibility for return.

If your artwork arrives damaged, please provide photos of the damage and packaging to help us process the return and improve our shipping process.

If the original packaging is unusable, please repack securely and photograph the shipment for insurance purposes.

Return shipping

*Buyers are responsible for the cost of return shipping, if there is no product quality problem, due to the customer’s personal reasons, such as dislike/not applicable/choose the wrong model…

*If the product is defective, damaged, missing parts, or you receive the wrong item, Arabelart will seek compensation from the shipping company and cover the return shipping costs.

*We do not charge relisting fees.

Still need help? Contact us